Shipping Policy for Primamavel
Effective Date: March 13, 2025

Thank you for shopping with Primamavel! We are dedicated to providing you with a seamless shopping experience, including reliable and timely shipping services. Please read the following shipping policy to understand how we handle your orders.

Contact Information:

1. Shipping Locations

We are pleased to offer domestic shipping within the United States and international shipping to a variety of countries. Please note that some international shipments may be subject to customs fees, import taxes, and other charges, which are the responsibility of the recipient.

  • Domestic Shipping: All 50 states within the U.S.
  • International Shipping: Select countries (please check at checkout for availability).

2. Processing Time

Orders are typically processed within 1-3 business days after the payment has been confirmed. We strive to ship your order as quickly as possible, but please note that processing times may vary depending on product availability, order volume, and other factors.

Business days are Monday to Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We offer a variety of shipping methods to suit your needs:

Domestic Shipping Options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: Next business day (if available and selected at checkout)

International Shipping Options:

  • Standard International Shipping: 7-21 business days (depending on the destination)
  • Expedited International Shipping: 5-10 business days (depending on the destination)

Delivery times may vary based on factors like location, weather conditions, and third-party carriers. Primamavel is not responsible for any delays caused by shipping carriers or customs processing.

4. Shipping Costs

Shipping costs are calculated based on the weight and size of the products you are purchasing, the destination address, and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.

Free Shipping:

We offer free standard shipping on domestic orders over $50 (within the contiguous United States). International orders may be eligible for free shipping depending on the destination and promotional offers.

Please note that expedited shipping methods are not eligible for free shipping.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can use the tracking number to monitor the progress of your shipment through the carrier’s website.

If you have any questions or issues with tracking, feel free to contact us at info@primamavel.com.

6. Address Accuracy

Please ensure that the shipping address provided is complete and accurate. Primamavel is not responsible for delays, lost packages, or incorrect deliveries due to address errors or omissions. If you notice an error in your shipping address, please contact us immediately at info@primamavel.com to make changes before the order is processed and shipped.

7. International Shipping

For international orders, customers are responsible for all customs duties, taxes, and fees that may apply to the shipment. These charges are determined by the destination country and are the responsibility of the recipient.

Primamavel is not responsible for delays or issues related to customs processing or restrictions in the destination country.

If you need assistance with international shipping or have specific questions about shipping to your country, please contact us at info@primamavel.com.

8. Shipping Delays

While we make every effort to ship orders promptly, delays can occur due to various factors, including but not limited to:

  • Weather conditions
  • Shipping carrier delays
  • Customs processing (for international orders)
  • High order volume (especially during holidays or sales events)

If your shipment is delayed beyond the expected delivery time, we will notify you and work with the shipping carrier to resolve the issue.

9. Damaged or Lost Shipments

If your order arrives damaged or you believe it has been lost during transit, please contact our customer service team immediately at info@primamavel.com or (336) 584-7042. We will work with the carrier to investigate the issue and arrange for a replacement or refund.

Please provide the following information when reporting a damaged or lost shipment:

  • Your order number
  • A description and photos of the damage (if applicable)
  • The tracking number (if applicable)

10. Order Cancellation

Once your order has been processed and shipped, it cannot be canceled. If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible at info@primamavel.com or (336) 584-7042. If your order has not yet been processed, we will do our best to accommodate your cancellation request.

11. Customer Support

If you have any questions about shipping, need help with tracking, or require assistance with an order, our customer support team is here to help. Please contact us:

Thank you for shopping at Primamavel!
We hope you enjoy your purchase, and we look forward to serving you again soon.