Shipping Policy

At Primamavel, we strive to ensure that your shopping experience is seamless and convenient, from placing your order to receiving it at your doorstep. Our Shipping Policy is designed to provide you with all the information you need about how we handle shipping, including processing times, shipping methods, costs, and other important details.

1. Order Processing Time

All orders placed on our website, www.primamavel.com, are processed Monday through Friday, excluding holidays. Orders placed before 12:00 PM (EST) are typically processed on the same business day, while orders placed after this time will be processed the next business day. Please allow up to 1-2 business days for order verification, packing, and shipping.

During peak holiday seasons, sales events, or unforeseen circumstances, processing times may take slightly longer. We appreciate your patience during these busy times and will always do our best to ensure your order is shipped promptly.

2. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Delivery times and costs vary based on your location and the shipping method selected at checkout. Below are our standard shipping options:

  • Standard Shipping (3-7 business days): Affordable and reliable, ideal for non-urgent orders.
  • Expedited Shipping (2-3 business days): For when you need your items faster.
  • Overnight Shipping (1 business day): Fastest option for urgent purchases.

Shipping times are estimates and may vary based on your location, carrier delays, or unforeseen circumstances such as inclement weather.

3. Shipping Costs

Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order. Occasionally, we may offer free shipping promotions for orders over a certain amount, which will be automatically applied at checkout if eligible. For more details, please check our homepage for ongoing promotions.

4. Shipping to P.O. Boxes and International Addresses

  • P.O. Boxes: We ship to P.O. boxes via standard shipping methods only.
  • International Shipping: At this time, we only ship to addresses within the United States. Unfortunately, we do not support international shipping.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website and monitor its delivery status. Please note that tracking updates may take up to 24 hours to appear.

6. Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact our customer service team immediately at info@primamavel.com or (336) 584-7042. We will work with the carrier to resolve the issue and ensure you receive your items or a replacement promptly.

7. Changes or Cancellations

If you need to modify or cancel your order after it has been placed, please contact us as soon as possible. Once your order has been shipped, we are unable to make changes or cancel the shipment. You may, however, initiate a return upon receiving your order.

We are dedicated to making your shopping experience as smooth as possible. If you have any questions about shipping, please feel free to reach out to us.