Privacy Policy for Primamavel

Effective Date: January 6, 2025

At Primamavel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, primamavel.com, make purchases, or interact with our services. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that you voluntarily provide when interacting with our website, such as:

  • Personal Identification Information: Name, email address, phone number, mailing address, billing address, and payment information.
  • Non-Personal Identification Information: Browser type, operating system, IP address, browsing activity on our site, and referring URL.

Additionally, we may collect cookies and tracking technologies (e.g., Google Analytics) to enhance your shopping experience, track website performance, and provide personalized offers.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process orders: Your personal and payment information is used to complete and fulfill your orders, including shipping, billing, and communication regarding your order status.
  • Customer service: We use your information to respond to your inquiries, provide customer support, and address any issues related to your purchases or account.
  • Marketing and promotions: With your consent, we may send you newsletters, promotional emails, and special offers that we believe may interest you. You can opt out of receiving marketing communications at any time.
  • To improve our website and services: We analyze website traffic and user behavior to enhance the design, functionality, and overall shopping experience.

3. How We Protect Your Information

We take the security of your personal information seriously and have implemented a variety of security measures to protect it. These include:

  • Encryption: We use secure sockets layer (SSL) technology to encrypt sensitive data such as payment information during transactions.
  • Firewalls and Secure Servers: Our website is hosted on secure servers that protect your data from unauthorized access.
  • Access Control: Only authorized personnel have access to your personal information for order processing and customer support purposes.

While we take every reasonable measure to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following cases:

  • Service Providers: We may share your information with third-party service providers, such as payment processors, shipping companies, and email marketing platforms, who assist us in delivering our services.
  • Legal Compliance: We may disclose your information when required to do so by law, such as in response to a subpoena, court order, or other legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.

We ensure that all third parties with whom we share your data maintain adequate levels of security and confidentiality in line with this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your browsing experience, understand how our website is used, and personalize content. Cookies are small files placed on your device that allow us to recognize you and remember your preferences.

You can choose to disable cookies through your browser settings, but please note that some features of our website may not function correctly without them.

6. Your Data Protection Rights

Depending on your location, you may have the following rights concerning your personal data:

  • Access: You can request to know what personal information we have collected about you.
  • Correction: You can request corrections or updates to your personal information.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • Opt-out of marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.
  • Data Portability: In some cases, you may request a copy of your data in a format that can be transferred to another service provider.

To exercise any of these rights, please contact us at info@primamavel.com or call us at (336) 584-7042. We will respond to your request in accordance with applicable laws.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as quickly as possible. If you believe we may have collected information from a child under 13, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other factors. When we make updates, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

  • Email: info@primamavel.com
  • Phone: (336) 584-7042
  • Address: 1107 Choyce St, Burlington, North Carolina

We are committed to ensuring your privacy and providing you with the best experience while using our services.

By using our website, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal information as described. Thank you for trusting Primamavel with your data.