Sales Policy for Primamavel

Effective Date: March 13, 2025

Welcome to Primamavel
Thank you for choosing Primamavel, your trusted source for high-quality children’s toys! We are committed to providing a fun, safe, and educational shopping experience for you and your family. Please take a moment to read our Sales Policy, which outlines the guidelines for purchasing from our store. By making a purchase with us, you agree to comply with the following terms and conditions.

Contact Information:

1. Product Availability and Pricing

At Primamavel, we strive to offer a wide range of high-quality toys for children of all ages. All products listed on our website are subject to availability. While we make every effort to keep our inventory updated, there may be times when a product is temporarily out of stock. If an item you order is unavailable, we will notify you promptly and offer you the option to choose an alternative or receive a full refund.

Pricing:
All prices listed on our website are in US dollars (USD). We strive to provide accurate pricing information; however, errors may occur. If an error is discovered in the price of an item you have ordered, we will inform you of the discrepancy before processing your order. You will have the option to proceed with the corrected price or cancel the order for a full refund.

Promotions and Discounts:
From time to time, we may offer promotions or discounts on select items. These offers may be subject to specific terms and conditions, including limited-time availability. For further information on current promotions, please visit our Promotions Page.

2. Order Placement and Payment

When placing an order with Primamavel, you agree to provide accurate and complete information, including your name, address, payment details, and any other information necessary to process your order. Once you complete the order, a confirmation email will be sent to you with your order details.

Payment Methods:
We accept the following payment methods for your convenience:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Bank Transfers (on request for large orders)

Security:
Primamavel employs secure payment gateways that encrypt your payment information. Your data is processed in compliance with industry-standard security protocols to ensure safe transactions. We do not store your payment details on our servers.

3. Shipping and Delivery

Primamavel offers domestic and international shipping to ensure that your toys arrive in a timely and safe manner. Shipping costs are calculated based on the delivery address, the size of the order, and the shipping method selected during checkout.

Shipping Methods and Delivery Times:

  • Domestic Orders (USA):

    • Standard Shipping (5-7 business days)
    • Expedited Shipping (2-3 business days)
    • Next-Day Shipping (1 business day)

  • International Orders:

    • Standard International Shipping (7-14 business days)
    • Expedited International Shipping (3-7 business days)

Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the status of your package.

Please Note:
International customers are responsible for any customs duties, taxes, or import fees that may be applied to your order upon arrival in your country. These fees are not included in the price of the product or shipping charges.

4. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the item(s) you receive, we offer a 30-day return policy from the date of receipt. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • You must provide proof of purchase (receipt or order number).

Non-Returnable Items: Certain items are not eligible for returns, including:

  • Personalized or customized products.
  • Opened toys or products with safety seals that have been removed.

How to Return or Exchange:

  1. Contact our Customer Service team at info@primamavel.com or (336) 584-7042 to obtain a Return Authorization Number (RAN).
  2. Once you receive your RAN, carefully package the item and send it back to our returns address. You are responsible for return shipping costs unless the return is due to a defective product.

Refunds:
Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

5. Damaged or Defective Products

If you receive a damaged or defective item, please contact us immediately at info@primamavel.com or call us at (336) 584-7042. We will arrange for a replacement or issue a full refund, depending on your preference.

To process a claim for a damaged or defective product, please provide:

  • A description of the issue
  • Photos of the damaged product
  • The order number

We will cover return shipping costs for defective or damaged items.

6. Customer Support

At Primamavel, we are committed to providing excellent customer service. If you have any questions or need assistance with your order, our Customer Support team is here to help. You can reach us through the following methods:

7. Changes to Sales Policy

Primamavel reserves the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this page periodically to stay informed of any updates.

By placing an order with us, you agree to abide by the terms and conditions outlined in this Sales Policy.