Payment Policy for Primamavel
Effective Date: March 13, 2025

At Primamavel, we aim to make your shopping experience as easy and secure as possible. This Payment Policy outlines the methods we accept for payment and provides important information on how we process payments for your purchases.

Contact Information:

1. Accepted Payment Methods

We accept the following payment methods for purchases made on our website:

  • Credit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Debit Cards:
    • Visa
    • MasterCard
  • Digital Wallets:
    • PayPal
    • Apple Pay
    • Google Pay
  • Gift Cards/Vouchers:
    • Primamavel Gift Cards (if applicable)

When checking out, you will be able to select your preferred payment method from the available options.

2. Payment Security

At Primamavel, we take the security of your personal and payment information very seriously. We use SSL encryption technology to ensure that all transactions are processed securely. Our payment gateway partners are PCI DSS compliant, meaning they meet the highest standards for data security and privacy.

We do not store your credit card details. All payment processing is handled by trusted third-party payment processors.

3. Payment Authorization

When you place an order, your payment information will be securely processed through our payment system. Please note that we may perform a pre-authorization check to ensure that the payment method is valid and has sufficient funds to cover the transaction.

If your payment is successfully authorized, your order will be processed, and you will receive a confirmation email with your order details. If there are any issues with your payment or if it is declined, you will be notified promptly.

4. Currency

All prices on our website are listed in USD (United States Dollar). If you are making a purchase from a different country or region, please be aware that exchange rates may apply, and any additional fees (such as international transaction fees) may be charged by your bank or payment provider.

5. Order Cancellation and Changes

Once an order has been submitted, it may be processed immediately. Therefore, we recommend contacting us as soon as possible if you wish to make changes or cancel your order. If your order has already been shipped, you will need to follow our Return and Refund Policy.

6. Payment Confirmation

After your payment is processed successfully, you will receive an email confirmation with the details of your purchase, including the items ordered, the shipping address, and the total amount charged. If you do not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, please contact us at info@primamavel.com for assistance.

7. Taxes and Fees

All applicable sales taxes will be calculated at checkout and added to your total order amount. The tax rate is based on the shipping address and is in accordance with local state and federal tax laws. In addition, any customs duties or import fees that may apply to international orders are the responsibility of the customer.

8. Refunds and Payment Adjustments

If you are eligible for a refund, it will be processed back to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider. Refunds for cancelled or returned items may be subject to any restocking fees, as outlined in our Refund and Return Policy.

9. Fraud Prevention

To ensure the safety of your transactions, we reserve the right to take additional security measures for any suspicious or potentially fraudulent activities. If we suspect fraud, we may cancel an order and contact the customer to verify the details.

10. Payment Disputes

In case of any discrepancies or disputes related to payments, you should contact us immediately at info@primamavel.com or call (336) 584-7042. We will investigate the issue and work with you to resolve it as quickly as possible.

11. Customer Support

If you have any questions or concerns regarding payments or need assistance with your order, please do not hesitate to contact our customer support team. We are here to assist you!

Thank you for shopping at Primamavel!
We are committed to providing a secure and convenient shopping experience, and we appreciate your trust in us.