Payment Policy
Primamavel is committed to offering a secure, convenient, and flexible payment process to ensure a hassle-free shopping experience. Below, we outline our payment options, accepted methods, and policies regarding transactions and refunds.
1. Accepted Payment Methods
We accept the following payment methods for online and in-store purchases:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
- Digital Payment Platforms: PayPal, Apple Pay, and Google Pay.
- Gift Cards: Primamavel gift cards can be applied to online and in-store purchases.
- Buy Now, Pay Later: We partner with trusted providers like Afterpay or Klarna to allow you to split payments into smaller installments (subject to approval).
2. Secure Payment Processing
Your payment security is our top priority. Our website uses SSL (Secure Sockets Layer) encryption to protect your payment information during transactions. We do not store sensitive payment information such as credit card numbers on our servers. All payment data is securely processed through trusted third-party providers.
3. Payment Authorization
Upon placing an order, your payment method will be authorized to ensure sufficient funds are available. For credit/debit cards, the payment will be processed once your order has been confirmed and shipped. If any issues arise with payment authorization, we will contact you immediately to resolve the matter.
4. Taxes
Applicable sales taxes will be calculated based on your shipping address and displayed at checkout. The total cost, including taxes and shipping fees, will be clearly indicated before you confirm your order.
5. Refunds and Payment Reversals
If you cancel your order or return an item, refunds will be issued to your original payment method. Refund processing times may vary depending on the payment provider but typically take 5-7 business days. You will receive a confirmation email once your refund has been processed.
Refunds for purchases made through gift cards will be reissued as a gift card credit, which can be used for future purchases. Refunds for purchases made using “Buy Now, Pay Later” services will follow the policies of the respective provider.
6. Failed or Declined Payments
If your payment fails or is declined, please double-check your payment details or try an alternative payment method. If the issue persists, contact your bank or payment provider for further assistance.
7. Currency
All transactions are processed in USD (United States Dollars). If you are using a card issued in a different currency, your bank or card issuer may apply foreign exchange fees.
8. Payment Disputes
If you believe there has been an error in your payment or an unauthorized charge, please contact our customer service team at info@primamavel.com or call us at (336) 584-7042. We will investigate the issue promptly and work with you to resolve it.