Refund and Return Policy for Primamavel
Effective Date: March 13, 2025

At Primamavel, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with the product(s) you receive, we offer a clear and simple refund and return policy to make your shopping experience stress-free.

Contact Information:

1. Return Eligibility

We want you to be happy with every purchase you make from Primamavel. If you are not satisfied with your item, you may return it within 30 days from the date you receive it, subject to the following conditions:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • Products must be returned with all original tags, manuals, accessories, and packaging.
  • Products must be free from any damage or signs of use.
  • Personalized or customized products are not eligible for returns unless they are defective.

Non-returnable items include:

  • Opened toys or products that have been used, including items with safety seals that have been broken or tampered with.
  • Gift cards or vouchers.

2. How to Return Your Item

To return a product, please follow these simple steps:

  1. Contact Us: Before returning any item, please reach out to our Customer Service team at info@primamavel.com or call (336) 584-7042 to request a Return Authorization Number (RAN). This will help us process your return smoothly.

  2. Prepare the Item for Return: Pack the item securely in the original packaging. Ensure that all tags, manuals, and accessories are included. Write the RAN clearly on the outside of the package.

  3. Return Shipping: You are responsible for the return shipping costs unless the item is defective or was sent in error. We recommend using a trackable shipping service to ensure that your return is received.

  4. Return Address:
    Please send your return to the following address:

    • Primamavel Returns Department
      1107 Choyce St,
      Burlington, North Carolina
      27215, USA

3. Refund Process

Once your returned item is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.

Please Note:

  • Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
  • Depending on your payment provider, it may take 5-10 business days for the refund to be reflected in your account.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact our Customer Service team at info@primamavel.com or call us at (336) 584-7042. We will guide you through the exchange process.

Exchanges are subject to product availability. If the replacement item is out of stock, we will offer a refund or help you find an alternative product.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, depending on your preference.

To assist in processing your return, please provide:

  • A description of the damage or defect.
  • Photos of the damaged or defective item.
  • Your order number.

We will cover the return shipping costs for items that are damaged or defective.

6. Late Returns

We ask that returns be made within 30 days from the date you receive your order. Any returns received after this period may be subject to a restocking fee or may not be eligible for a refund.

7. Canceling an Order

If you wish to cancel an order, please contact us as soon as possible at info@primamavel.com or (336) 584-7042. If your order has already been processed and shipped, you may need to follow our return process once the item is received. Orders can only be canceled if they have not yet been processed or shipped.

8. Customer Support

If you have any questions regarding our return and refund process, please do not hesitate to contact our Customer Support team. We are here to help!

Thank you for shopping at Primamavel!
We hope you enjoy your purchase and we look forward to serving you again soon. Your satisfaction is our priority.